Contact us
Email customer care with your order details and the reason for your request.
We are here to help
Returns & Customer Care
Need help with a Cutis Sanus website order? Contact us before sending anything back. We will review your request and provide the correct next steps for your order.
What happens next
A straightforward support process.
We review
We review the order and confirm eligibility, available options and any information still needed.
Follow the instructions
If a return is approved, we will provide the return instructions and destination.
Resolution
We will confirm the resolution for your order, including any approved replacement or refund.
Order support
Guidance for common requests.
Returns
Please contact customer care before sending an item back. Return eligibility can depend on the reason for the request, the condition of the product and the terms that apply to the order.
Do not mail a return until you have received confirmation and return instructions from us.
Damaged, incorrect or missing items
Contact us as soon as possible with your order number and clear photos of the product and packaging. Keep the item and packaging until we have reviewed the request and provided next steps. If we sent the wrong product, you will not be asked to pay the return shipping required to correct the order.
Order changes and cancellations
Contact us promptly if you need to change or cancel an order. We will try to help, but changes cannot be guaranteed once an order has entered processing or shipped.
Approved refunds
Approved refunds are returned to the original payment method after the return has been received and reviewed, or after the reported order issue has been confirmed. Your bank or card provider may require additional processing time.
Returns FAQ
Helpful answers before you contact us.
Can I return an opened skincare product?
Please contact customer care before returning an opened product. Eligibility can depend on the reason for the request and the product condition, so we will review the order and confirm the available options.
Where should I send my return?
The correct return destination and instructions will be provided after your request is approved. Please do not send a package to an address on an old label without confirmation.
Who pays for return shipping?
For an optional return, shipping responsibility depends on the reason and the return terms confirmed for the order. If Cutis Sanus sent the wrong product, you will not be asked to pay the return shipping needed to correct that mistake.
How long does a refund take?
Once an approved refund is processed, the time required for it to appear depends on the original payment method and your financial institution.
Nothing on this page limits any cancellation, refund or other rights that cannot be waived under applicable consumer protection law.
Still need help?
Email us with your order number and we will help identify the next step.